Translators without Borders: Operations Manager

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The mission of Translators without Borders is to provide people access to vital knowledge in their language through translation and interpreting, building language translation capacity at a local level, providing translation and simplification services that are culturally appropriate, accessible and open source, and raising awareness globally of language barriers.

Contract length: 1 year
Hours: Full time
Location: Maiduguri, Nigeria
Travel: limited travel in northeast Nigeria
Application deadline: 9 June 2019

About Translators without Borders
Translators without Borders (TWB) envisions a world where knowledge knows no language barriers. The US-registered non-profit provides people access to vital knowledge in their language by connecting non-profit organizations with a professional community of translators, building local language translation capacity, and raising awareness of language barriers. Originally founded in 1993 in France (as Traducteurs sans Frontières), TWB translates millions of words of life-saving and life-changing information a year.

Background
TWB conducted an initial assessment of language support needs in the humanitarian response in north-east Nigeria in July 2017. This found very significant levels of need: in a context where people affected by the conflict and food crisis speak dozens of first languages, humanitarian communication is overwhelmingly in English and Hausa. Organizations lack basic information about the languages spoken and understood by affected people, and struggle to hire either language professionals or national staff and volunteers with the right language skills. Humanitarian staff voiced fears for the impact this could have on the accuracy of needs assessments, the effectiveness of program design, accountability, and conflict sensitivity.

So far TWB has developed a protection, mental health and psychosocial support and camp coordination and camp management glossary apps, conducted comprehension testing with IDPs, enumerators, and field staff, worked with partners on collecting and mapping language data, carried out trainings on the basics of interpreting and is piloting a multilingual feedback mechanism.

TWB has been operating in Nigeria through its office in Maiduguri since April 2018. The program portfolio and the team are growing steadily. The overall restricted budget for 2019 is in excess of $3.6 million and the funding base is diversifying.

Globally, TWB has also seen a period of rapid growth in the last 2-3 years and hence our finance department is changing and growing!

The role
We are looking for an energetic Operations Manager based in Maiduguri to support the Country Director in who can take on the day-to-day activities but can also work with the whole TWB team to develop new ideas and processes.

The Operations Manager is responsible for overseeing the in-country support functions of the Nigeria program to ensure effective financial management in addition to planning and coordinating administrative, HR and logistics procedures and systems and devising ways to streamline processes.

The Operations Manager will also support the wider TWB crisis team as and when necessary.

The Operations Manager should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player and leader who agrees with TWB´s basic beliefs and values and who can work virtually with team members based throughout the world.

Responsibilities
Financial reporting and budgeting

  • Support the Country Director in the creation of budgets
  • Lead the implementation and monitoring of budgets including the provision of rolling forecasts for the Nigeria and global crisis response programmes
  • Manage the short-term cash flow requirements of the program, liaising with the global Head of Finance & Admin to facilitate cash transfers, top up requests etc.
  • Responsible for reporting and analyzing financial information (including budget vs actuals) according to statutory, internal and donor requirements and maintaining audit-ready financial records for projects and for the Nigerian entity).
  • Monitor and report on the effects of exchange rate fluctuations between local and contract currencies
  • Manage the preparation of monthly financial and payroll reporting for management

Compliance and audit

  • Assist the Country Director in ensuring that the entity is compliant with all statutory legislation, particularly with regard to company registration
  • Ensure proper internal controls are in place and operating effectively in accordance with TWB standards (tailored to the local context) and government, donor regulations
  • Lead the collection of information required to prepare the annual audit reports, tax returns and other compliance requirements for entity in the Nigeria
  • Facilitate and provide support to all donor and internal audits in coordination with the Country Director, crisis response leadership team & Head of Finance
  • Manage the registration, compliance and implementation of payroll in Nigeria

General Accounting

  • Oversee financial practices performed by Finance officer and Administration officer
  • Ensure compliance with procurement, expenditure and financial procedures (may be linked to other procedures such as HR)

Administration

  • Warrant TWB meets requirements as per Nigerian law and related local registration
  • Identify the steps to be taken for national staff contracts to be issued and implement the required measures
  • Manage the Finance Officer and the Administration and Logistics Officer with clear objectives and mentoring
  • Act as the focal point for onboarding and separation activities

Logistics

  • Setup of an efficient logistics and procurement system, including asset management
  • Manage the team in regards to procurement activities and ensure donor requirements and TWB rules are met
  • Oversee and guarantee seamless logistics of travel and visas

Human Resources Management

  • Provide overall management and coordination of all aspects of program support, including overseeing the work of finance, human resources and logistics teams across the country and the field.
  • Attract, motivate and retain team’s staff: develop individual and team skills, create a positive work environment, and manage the performance of team members
  • Organize recruitment logistics

Other responsibilities

  • Develop and implement new/improved Country financial procedures and processes as agreed with the Head of Finance & Admin
  • Any other duties in support of a smooth and efficient programme office.

Reporting lines:
The post holder will report to the Nigeria Country Director with matrix management to Head of Finance.
The Country Finance officer and Administration officer will report into this post holder

Qualifications

  • Able to innovate to find creative solutions; willing to explore new technologies
  • Resourceful, able to get more out of small budgets
  • Experienced finance professional
  • Previous experience with nonprofit organizations, particularly in disaster relief
  • Great communication skills
  • Thorough and attention to detail
  • Able to tackle location challenges while collaborating with the global remote team

Requirements

  • 7+ years in business support functions in management positions
  • International Humanitarian or development experience
  • Experience with various accounting packages
  • Degree in Business Administration, Finance, Administration, Accounting or equivalent and/or MBA and / or other relevant professional qualifications
  • At least 5 years of proven experience in goal-based / outcome-based planning and budgeting for social development or humanitarian programs
  • Significant experience in team management of at least 7 years in a large organization
  • Good financial, accounting and logistics management skills and experience in optimizing the use of resources
  • Knowledge of human resource management frameworks and strategies
  • Experience working with complex sources of finance (eg EU, UN, Foundations)
  • Integral person with strong personal values, aligned with our mission.
  • Transformative leadership that generates the conditions for each person to develop and make the most of themselves. In addition, able to manage multidisciplinary teams including when they are remote or when it is a functional link.

Core Values
Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:

Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.

Integrity: Translators without Borders believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.

Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.

Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.

Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.

Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

Click here to apply.

Screening and interviews will commence immediately and the candidate can be selected at any stage before the closing date.

Translators without Borders is an equal-opportunity employer, committed to diversity and inclusion, and encourages qualified candidates of all genders and from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

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