Translators Without Borders: AAP Officer


The mission of Translators without Borders is to provide people access to vital knowledge in their language through translation, training of translators, building translation capacity in underserved languages, and raising awareness globally of language barriers.

Contract length: one year until end of December 2019, with the possibility of extension
Hours: Full-time
Location: Maiduguri, Nigeria
Travel: includes travels to field locations across Borno, Adamawa and Yobe states
Reports to: AAP Specialist
Application deadline: 31 March 2019

Click here to apply

About Translators without Borders
Translators without Borders (TWB) envisions a world where knowledge knows no language barriers. The US-registered non-profit provides people access to vital knowledge in their language by connecting non-profit organizations with a professional community of translators, building local language translation capacity, and raising awareness of language barriers. Originally founded in 1993 in France (as Traducteurs sans Frontières), TWB translates millions of words of life-saving and life-changing information a year.

TWB conducted an initial assessment of language support needs in the humanitarian response in north-east Nigeria in July 2017. This found very significant levels of need: in a context where people affected by the conflict and food crisis speak dozens of first languages, humanitarian communication is overwhelmingly in English and Hausa. Organizations lack basic information about the languages spoken and understood by affected people, and struggle to hire either language professionals or national staff and volunteers with the right language skills. Humanitarian staff voiced fears for the impact this could have on the accuracy of needs assessments, the effectiveness of program design, accountability, and conflict sensitivity. So far TWB has developed a protection, mental health and psychosocial support and camp coordination and camp management glossary apps, conducted comprehension testing with IDPs, enumerators, and field staff, worked with partners on collecting and mapping language data, carried out trainings on the basics of interpreting and is piloting a multilingual feedback mechanism.

There is still much to do to fully understand how language barriers affect data collection, two way communication between crisis affected people and humanitarian agencies, and access to services. The research planned over the coming months includes better understanding the impact of language on service accessibility, the effectiveness and limitations of multi-lingual audio messaging, and the relevance of language in enabling crisis affected people to express their needs.

The Role
The AAP Officer is responsible for implementing TWB’s projects of Accountability to Affected Population (AAP) and Communication with Communities (CwC). The AAP Officer will be responsible for timely and effective identification, planning, and delivery and monitoring of activities.

Implementation and monitoring of AAP / PSEA / CwC activities.

  • Supports the development of mutually beneficial AAP / PSEA / CwC partnerships/projects with humanitarian agencies that address the issue of language for effective accountability.
  • Together with the Evidence and Impact Officer and the Capacity-Building Officer identify the knowledge and skills gaps, propose solutions and improves capacity of the relevant stakeholders for effective implementation of multilingual feedback mechanisms.
  • Cooperates with site management structures and partners at the field level to develop adapted joint communication and accountability strategies.
  • Ensures the technical functioning and understanding by partners of all the channels of feedback mechanism (through audio recorders, hotlines, internet-in-a-box, local radio).
  • Cooperates with the Language Services Team to ensure timely and localised AAP / PSEA communication, transcription and translation of complaints and communication of feedback to communities in formats and languages they understand.
  • Cooperates with local radio stations to raise awareness about accountability measures and provide feedback to the communities.
  • Ensure delivery of all activities according to project documents and as agreed with AAP Specialist.

The AAP Officer should be a creative self-starter with a strong sense of initiative, experienced in AAP / PSEA / CwC humanitarian programming and enthusiastic about the importance of increasing access to information through language. The right candidate is an energetic team player who agrees with TWB´s basic beliefs and values and who can work virtually with team members based throughout the world.


  • Relevant university degree
  • Demonstrated experience of AAP / PSEA / CwC work at field level
  • +2 years of humanitarian experience, preferably in the context of northeast Nigeria
  • Demonstrated listening and advising skills
  • Excellent writing and presentation skills in English and Hausa.
  • Knowledge of any other languages spoken in northeast Nigeria will be considered a significant plus.
  • Media production experience a plus
  • Training or research skills and experience a plus
  • Interpreting or translation experience a plus

Core Values
Translators without Borders employees and volunteers are made of people who believe passionately about the value of this work and take personal responsibility for achieving the mission. Translators without Borders’ mission and organizational spirit embody the core values established in its strategic framework:

Excellence: As the leading voice for communicating humanitarian information in the right language, Translators without Borders is a leader in the translation industry and in the non-profit sector.

Integrity: Translators without Borders believes that every person, whether it is the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.

Empowerment: Translators without Borders believes in using language to empower people around the world to control their own development and destiny.

Innovation: Translators without Borders recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.

Sustainability: Translators without Borders recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.

Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

Note:Translators without Borders is an equal-opportunity employer, committed to diversity and inclusion, and encourages qualified candidates of all genders and from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.


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